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Low income discount

Introducing our new low income discount scheme for HEFF 2025

We’re excited to announce a new and fairer way to provide low income discounts for HEFF 2025 tickets. This change has come about because we want to ensure that those who need it most receive the greatest amount of discount.

What’s Changing?

Our new low income discount will be based on your household income and ranges from 10% to 50% depending on earnings.

By adopting this tiered system, we aim to provide more significant support to those with lower incomes. Previously the low income discount was 30% for everyone.

Line drawing of a caravan

How to Qualify

To be eligible for the low income discount, you need to provide evidence of your household income. For both Universal Credit Recipients and Tax Credits recipients, please email us at sales@hefestivals.co.uk. 

Important Dates

Tickets for HEFF 2025 go on sale on 31st August 2024. To benefit from the low income discount, ensure your evidence is submitted and verified before purchasing your tickets. We will not be offering retrospective refunds once tickets have been booked.

How It Works

    1. Gather your Universal Credit or Tax Credit proof: See below for detailed instructions on how to export the necessary PDF from your Universal Credit account or take a photo of your Tax Credit award letter.
    2. Submit your evidence: attach it to an email to sales@hefestivals.co.uk
    3. Receive your discount code: We will send you a discount code to use when booking your tickets. This code will become active when tickets go on sale on the 31st of August to ensure fairness.


Get Ready

To make sure you don’t miss out:

      • Submit your evidence early to avoid any last minute rush.
      • Keep an eye on your email for your discount confirmation and code.
      • Mark your calendar for 31st August when HEFF 2025 tickets go on sale.

How to save your UC statement as a PDF

Log into your universal credit account:
    • Open your web browser and go to the Universal Credit login page.
    • Enter your username and password, then click “Sign in.”
Navigate to your statements:
    • Once logged in, you will be on your homepage. Click on the button titled “Payments”.
    • On this page scroll down to the “Statements” section.
Select your latest statement:
    • You will see a list of statements by date. Click on the most recent statement to save as a PDF.
Open the print dialog:
    • With the statement displayed on your screen, select “print this statement” at the top right.
    • This will open the print dialog box.
Choose “Save as PDF”:
    • For Windows: In the print dialog box, look for the destination printer. It may be labelled “Destination” or “Printer.” Click on the dropdown menu and select “Save as PDF” or “Microsoft Print to PDF.”
    • For Mac: In the print dialog box, look for the button or option labelled “PDF” at the bottom left corner. Click on this “PDF” button and select “Save as PDF” from the dropdown menu.
Save the PDF:
    • Click on the “Save” button.
    • Choose the location on your computer where you want to save the PDF file.
    • Give the file a meaningful name (e.g., “Universal Credit Statement – [Date].pdf”) and click “Save.”
Verify the PDF File:
    • Navigate to the location where you saved the PDF.
    • Open the file to ensure that it has been saved correctly and that all information is visible and accurate.

By following these steps, you should be able to save your Universal Credit statement as a PDF easily, regardless of whether you are using a Windows PC or a Mac.

If you have any questions, feel free to contact us at info@hefestivals.co.uk.

Let’s make HEFF 2025 a festival to remember.

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