FAQs about the HEFF festival

Q: When and where is HEFF2024?

A: We are thrilled to have secured Staffordshire Showground as the venue for HEFF 2024 and 2025. 

14th – 21st Aug 2024
22nd – 29th Jul 2025

The full address is Staffordshire Showground, Weston Road, Stafford, ST18 0BD, England.

Q: Can I come in my camper van or bring a caravan?

A: Yes, if you prefer this to a tent, and there is no extra charge. If you want electricity you need to provide your own cable and book an electric hookup (EHU) for an additional fee. (Please watch the video on the booking page for instructions on how to book EHU, including a video walkthrough.)

Q: Do you offer low income tickets?

A: There is a generous discount available for families with less than £16,000 annual income. Please send reasonable evidence such as a scan/photo or screenshot from Tax Credits (the page showing total household income) or from the UC app/website showing benefits received by email before making your booking. You will then be sent a special link for booking your tickets.

Q: I am a university student, or working young adult. Can I get a low income ticket?

A: Sorry no. Low income family tickets are just that, they are for families with children under 18 where the household income is less than £16,000 a year.

Q: Are there discounts for carers?

A: We offer a complimentary ticket for a person who attends specifically as a carer for a person with disabilities. Please see our Carer’s Ticket Policy for more info.

Q: Can I apply to be on the crew?

A: Absolutely! Our crew members are vitally important to the running of the festival and so we would love to hear from you if you’d like to be a part of it.

To apply you must be at least 16 by the day before the first day of the festival and be available for the whole week. You will need to do at least 16 hours of rota duties, plus either the setup day or to stay until the festival is packed down (should be by 5pm) on the final day.

We need to keep a balance between adult and younger crew and reserve some crew places for people with particular skills, so we may not be able to accept all applicants. There is a significant discount on your and your families tickets for being a member of the crew. Please see here for more information and the application form.

Where possible please apply for a crew place before booking, but in some circumstances the difference in price can be refunded once you’ve been accepted.

Q: What time can I arrive/leave the festival?

A: The earliest you can arrive is midday on the first day of the festival and the latest you can leave is midday on the last day of the festival. Please do not arrive earlier as we will not be able to let you onto the site.

You are very welcome to arrive and leave at any point in between these two dates or stay for all of it if you can. For safety reasons vehicle access to the site is closed from dusk (usually around 9pm) until 9am and can only be opened for disabled access. There is 24 hour access by foot from the car park.

Q: Can I pay by PayPal?

A: Unfortunately we’re not able to accept payments by PayPal. This is because PayPal have higher payment processing fees than Stripe (the payment processor we use) and also because having multiple payment options causes more admin work for our volunteers who would rather spend their time making the festival as awesome as possible.

So to help keep tickets prices low, we stick to offering one payment option.

Q: Do you offer payment plans?

A: Although this is a frequently requested feature, it’s not something we are able to offer at present.

Payment plans have costs in addition to the cost of processing the payment itself. This could potentially add up to thousands of pounds in additional fees, which would mean raising ticket prices to cover the extra costs incurred by offering this as a payment option.

We have investigated several different options that could help people spread the cost of paying for their tickets, but unfortunately none of them are feasible.

If you are a low income family you may be eligible for our low income discount. Please see the question further up this page for more info.

Q: When will I receive my tickets?

A: You will a receive a confirmation email for your booking (please check your spam folder if you don’t see it). We are an electronic ticket event and your confirmation email will contain a QR code.

You can either print the code off or show it on a mobile device to the crew member booking you in on arrival.

Q: Are all the activities included?

A: All the workshops, live music and other activities are included in the ticket price as well as your camping. 

Q: Are tickets refundable or transferable?

A: No. Tickets are non-refundable and non-transferable. There are a lot of expenses that need to be paid well in advance of the festival and we rely on ticket numbers to help us make suitable bookings and purchases. If we allowed people to request a refund it could put the festival in jeopardy. Transferring tickets to someone else causes a lot of additional administration. HEFF is run entirely by volunteers who give up their free time to make the festival happen. Dealing with ticket transfers causes a lot of extra work and would take someone away from working on making the festival amazing for you all. If you are concerned that you may need to cancel you can buy holiday insurance, but this will need to be arranged privately.

Q: What if I can’t or don’t want to camp?

A:  We offer ‘off site’ tickets for people who don’t wish to camp. You may wish to look into local B&Bs or hotels. The postcode for the showground is ST18 0BD and may help you with your search.

Q: I am under 18 and my parents don’t want to come to the festival, can I come with someone else?

A: Yes, but please be aware that everyone under 18 must be accompanied by either a parent, guardian, or suitable responsible person over the age of 21. The festival organisers must have the mobile phone number of that person, and they must be staying on site. The decision of whether someone who is not a parent is suitable is at the organisers discretion.

Q: Is there a quieter area to camp?

A: There is a quieter zone which will be situated towards the back of the main camping area. We can’t guarantee noise levels but we ask anyone camping there to avoid any noise during the day and after dark. Fires are not permitted in this area as people tend to sit around them to chat and the sound carries.

Please note that there will be a bit further to walk from here to the toilets and there is no EHU available in the quieter area.

Q: Can I bring my dog?

A: Yes, well behaved dogs on leads are welcome on the site, in your tent and vehicle. They are not allowed to enter any of the buildings including the workshop hall. Please see our full dog policy here. Only registered assistance dogs are allowed inside the buildings.

Q: Can I book EHU (electric hookup)?

A: EHU is available in the general and accessible camping areas, but not the quieter area. Upon arrival you will be directed to the specific EHU pitch you have booked.

To book EHU please read the instructions or watch the video on the booking page

If you have friends who want to camp near you, but do not want EHU, let them know which zone you have booked so they know where to set up camp if arriving before you do.

EHU cannot be shared between separate family groups as it can increase the risk of overload on the sockets. It’s also unfair on families who have booked and paid for EHU.

The power supply in the EHU camping areas is not suitable for charging electric cars. There are electric car charging points in the accessible car park behind the main hall.

Please be aware that EHU usually sells out well before the festival and we are unable to add additional EHU pitches.

FAQs about HEFF merch

Q: When will these FAQs be published?

A: The merch FAQs are coming soon. Please look out for exciting merch news on our website and social media channels.

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