A: We are thrilled to have secured Staffordshire Showground as the venue for HEFF 2024 and 2025. 

14th – 21st Aug 2024
22nd – 29th Jul 2025

The full address is Staffordshire Showground, Weston Road, Stafford, ST18 0BD, England.

A: Yes, if you prefer this to a tent, and there is no extra charge. If you want electricity you need to provide your own cable and book an electric hookup (EHU) for an additional fee. (Please watch the video on the booking page for instructions on how to book EHU, including a video walkthrough.)

A: Yes, there are two elsan points at Staffordshire Showground. One is near the shower bloack in the accessible camping area and the other is outsude the Games Hall. You can find the map here.

A: Our low income discount will be based on your household income and ranges from 10% to 50% depending on earnings.

By adopting this tiered system, we aim to provide more significant support to those with lower incomes. Previously the low income discount was 30% for everyone.

You can find out more here https://hefestivals.co.uk/low-income-discount/ 

A: Sorry no. Low income family tickets are just that, they are for families with children under 18 where the household income is less than £16,000 a year.

A: We offer a complimentary ticket for a person who attends specifically as a carer for a person with disabilities. Please see our Carer’s Ticket Policy for more info.

A: Absolutely! Our crew members are vitally important to the running of the festival and so we would love to hear from you if you’d like to be a part of it.

To apply you must be at least 16 by the day before the first day of the festival and be available for the whole week. You will need to do at least 16 hours of rota duties, plus either the setup day or to stay until the festival is packed down (should be by 5pm) on the final day.

We need to keep a balance between adult and younger crew and reserve some crew places for people with particular skills, so we may not be able to accept all applicants. There is a significant discount on your and your families tickets for being a member of the crew. Please see here for more information and the application form.

Where possible please apply for a crew place before booking, but in some circumstances the difference in price can be refunded once you’ve been accepted.

A: The earliest you can arrive is midday on the first day of the festival and the latest you can leave is midday on the last day of the festival. Please do not arrive earlier as we will not be able to let you onto the site.

You are very welcome to arrive and leave at any point in between these two dates or stay for all of it if you can. For safety reasons vehicle access to the site is closed from dusk (usually around 9pm) until 9am and can only be opened for disabled access. There is 24 hour access by foot from the car park.

A: No, unfortunatekly we’re not able to sell day tickets. This is because we have a maximum amount of people allowed on site for our event safety plan and insurance. We are a sell out event and so the maximum amount of people are already on site.

It can also cause problems with availability of workshop materials and put additional stress on the event.

A: Unfortunately we’re not able to accept payments by PayPal. This is because PayPal have higher payment processing fees than Stripe (the payment processor we use) and also because having multiple payment options causes more admin work for our volunteers who would rather spend their time making the festival as awesome as possible.

So to help keep tickets prices low, we stick to offering one payment option.

A: Although this is a frequently requested feature, it’s not something we are able to offer at present.

Payment plans have costs in addition to the cost of processing the payment itself. This could potentially add up to thousands of pounds in additional fees, which would mean raising ticket prices to cover the extra costs incurred by offering this as a payment option.

We have investigated several different options that could help people spread the cost of paying for their tickets, but unfortunately none of them are feasible.

If you are a low income family you may be eligible for our low income discount. Please see the question further up this page for more info.

A: You will a receive a confirmation email for your booking (please check your spam folder if you don’t see it). We are an electronic ticket event and your confirmation email will contain a QR code.

You can either print the code off or show it on a mobile device to the crew member booking you in on arrival.

A: All the workshops, live music and other activities are included in the ticket price as well as your camping. 

A: No. Tickets are non-refundable and non-transferable. There are a lot of expenses that need to be paid well in advance of the festival and we rely on ticket numbers to help us make suitable bookings and purchases. If we allowed people to request a refund it could put the festival in jeopardy. Transferring tickets to someone else causes a lot of additional administration. HEFF is run entirely by volunteers who give up their free time to make the festival happen. Dealing with ticket transfers causes a lot of extra work and would take someone away from working on making the festival amazing for you all. If you are concerned that you may need to cancel you can buy holiday insurance, but this will need to be arranged privately.

A:  We offer ‘off site’ tickets for people who don’t wish to camp. You may wish to look into local B&Bs or hotels. The postcode for the showground is ST18 0BD and may help you with your search.

A: Yes, but please be aware that everyone under 18 must be accompanied by either a parent, guardian, or suitable responsible person over the age of 21. The festival organisers must have the mobile phone number of that person, and they must be staying on site. The decision of whether someone who is not a parent is suitable is at the organisers discretion.

A: There is a quieter zone which will be situated towards the back of the main camping area. We can’t guarantee noise levels but we ask anyone camping there to avoid any noise during the day and after dark. Fires are not permitted in this area as people tend to sit around them to chat and the sound carries.

Please note that there will be a bit further to walk from here to the toilets and there is no EHU available in the quieter area.

A: Yes, well behaved dogs on leads are welcome on the site, in your tent and vehicle. They are not allowed to enter any of the buildings including the workshop hall. Please see our full dog policy here. Only registered assistance dogs are allowed inside the buildings.

A: EHU is available in the general and accessible camping areas, but not the quieter area. Upon arrival you will be directed to the specific EHU pitch you have booked.

To book EHU please read the instructions or watch the video on the booking page. 

If you have friends who want to camp near you, but do not want EHU, let them know which zone you have booked so they know where to set up camp if arriving before you do.

EHU cannot be shared between separate family groups as it can increase the risk of overload on the sockets. It’s also unfair on families who have booked and paid for EHU.

The power supply in the EHU camping areas is not suitable for charging electric cars. There are electric car charging points in the accessible car park behind the main hall.

Please be aware that EHU usually sells out well before the festival and we are unable to add additional EHU pitches.

A: Yes. We have now made the designs available from previous years and widened the range of items available. So you can have any of the previous HEFF designs on not just T-shirts and hoodies, but sweatshirts, vest tops, long sleeved T-shirts and more.

A: If you have made a pre-order for merch to be collected at the festival, you can send an email to merch@hefestivals.co.uk to let us know what needs to change and if we are able to, we will implement the changes. When contacting us about an order, include your order number and send it from the email address you used when placing the order. Please note that it is not guaranteed that we will be able to make the changes. We will try where possible, but sometimes it can’t be done.

If you are ordering outside of the pre-order window, we are unable to make changes as these orders are automatically sent to the supplier as soon as you check out.

A: For a short period of time before HEFF, you can pre-order your merch and it will be ready to collect at the festival. If ordering outside of this window, your order will be treated as Print On Demand (POD) and will be shipped direct to your home.

The dates for pre-orders are always heavily publicised on social media and by email. 

A: The pre-order is open for a limited time before the festival. You place your order on our website as normal, but collect the order at the festival. After the festival, the shop will be switched to POD and your order will be processed and shipped directly to you.

A: Items that are pre-ordered will be available to collect during the festival. You will receive information about collecting your order closer to the time.

If you place an order for POD (print on demand) the supplier has a lead time of 5-7 days plus shipping time. These products are made to order and not sitting on the shelf ready to ship, so please don’t have Amazon expectations for shipping times. It will take longer due to the nature of the products.

A: The prices are set by our supplier and they are able to sell the adult T-shirts for a lower price because they sell a greater amount of adult T-shirts.

They can buy the blank T-shirts in at a reduced cost because they are buying in bulk. They sell less of the kids T-shirts, so they cost more to produce due to the wholesale cost of the blank T-shirts being greater when buying in smaller quantities.

A: Yes. This year we have sourced a company that is able to offer recycled and organic options. Visit the HEFF Merch store and choose ‘organic’ or recycled’ from the menu.

A: All our merchandise is made to order. Due to the amount of options available such as garment, colour, size, design etc, the garments cannot be resold so the orders are classed as custom orders. Please check your sizing on the size chart before placing an order.

A: The company we use to print HEFF merch offers a huge variety of merchandise from various manufacturers. This gives us an excellent range of options, but does also mean that not all colours are consistent.

We try to display the best possible images to show the colours available, but due to monitors and devices all displaying colours differently, we cannot guarantee the shade of the colour will match the image on your screen.

A: Some colours such as white, black and some greys and neutral shades are available in a wider range of sizes from XS to 5XL. The other colours have a smaller range of sizes, but are still usually available up from an XS to a 3XL in adult sizes.

Each product has its own unique sizing, so items may vary. When viewing the product you are interested in, select your colour from the drop down list and the sizes available to order will appear below in the next drop down box.

A: Not at this time. To keep our admin work to a minimum we only currently sell to UK addresses.

A: Please email merch@hefestivals.co.uk so we can look into the problem for you. Include your order number and use the same email that you used when placing the order.

A: Some colours are more popular than others, so our supplier keeps a wider stock of the most popular colours. This means some colours won’t be available in every size.