HEFF 2022 Frequently Asked Questions

If the answer to your question isn’t below or you wanted more general info about the 2022 event you might want to watch the live Q&A session which we streamed in June: 2022 Live Q&A

Q: Where and when is HEFF 2022?

A: HEFF 2022 will be held from Wednesday 3rd to Tuesday 9th August at Newark Showground, Newark, Nottinghamshire. The best way to get directions to the correct entrance is to check Google Maps (or Waze) and ask for directions to HEFF

Q: What COVID-19 restrictions are expected at the Festival?

A: Currently we’re not expecting any restrictions for attendees beyond track-and-trace, however we are putting together contingency plans for other controls if they become required. We are also planning to provide hand sanitiser around the site and face masks on request.

Q: How do I get the low income ticket?

A: This is a discount for households with less than £16,000 income. Please email sales@hefestivals.co.uk for details.

Q: I am a university student, or working young adult.  Can I get a low income ticket?

A: Sorry no. Low income family tickets are just that, they apply to children less than 18 or still in full time secondary education, and their parents or guardians, where the family income is less than £16000 per year.

Q: Are there discounts for carers

A: We offer a free ticket for a person who attends specifically as carer for a registered disabled person. This is only for someone who would otherwise not attend the festival. It will not normally apply to the parent of a disabled child as the child needs a parent present anyway in order to attend. Please contact us to provide evidence before booking and we will send a link for you to book the free ticket.

Q: Can I be on the crew?

A: To join the crew you must be aged at least 16, and be able to be on site for the whole week during which you will be expected to do at least 16 hours of rota duties, plus either the setup day (2nd August) or to stay until dismissed (should be by 5pm) on 9th of August. We need to keep a balance between adult and younger crew and reserve some crew places for people with particular skills, so we may not be able to accept all applicants. There is a significant discount for being a member of the crew.

We haven’t opened crew registration yet but please email volunteer@hefestivals.co.uk and we’ll reply as soon as were ready. We advise that if you want to come it may be best to book a ticket and any discount for being on the crew can be refunded once you’ve been accepted.

Q: Can I offer a workshop or activity?

A: We are always looking for new workshops at the event. If you would like to offer one please email workshops@hefestivals.co.uk for more information.

Q: Is there a map of the site?

A: We’ve got a rough site map here: https://hefestivals.co.uk/2022-site-map/ This will be updated once we’ve got a final version.

Q: What time can I arrive/leave on a week ticket?

A: The earliest you can arrive is midday on Wednesday 3rd August and the latest you can leave is midday Tuesday 9th August. Do not arrive earlier as we will not be able to let you onto the site. You are very welcome to arrive and leave at any point in between these two dates or stay for all of it if you can. For safety reasons vehicle gates are closed from dusk until 9am and can only be opened for disabled visitors however there is access by foot at all times.

Q: When will I receive my tickets?

A: Your confirmation email is your ticket. Either print this off or just give the name you booked under at the gate and the volunteers will find you on the list. We don’t send physical tickets to keep our costs down, and therefore your ticket price as low as possible.

Q: Are all the activities included?

A: All of the workshops, live music and other activities are included in the ticket price, as well as your camping.

Q: Are tickets Refundable or Transferable?

A: Unfortunately tickets are non-refundable and non-transferable. This is because we have to commit to many expenses well in advance on the basis of the number of people booked. We suggest you get holiday insurance if you believe something may stop you from attending the festival.

Q: What if I can’t or don’t want to camp?

There are some local hotels and B&Bs which you can look into. Do note that the site isn’t very accessible by foot so you may require to drive or get a taxi. If you are looking to stay elsewhere overnight you can book “staying off-site” tickets at a reduced rate.

Q: Can I bring a caravan or trailer?

A: Yes, caravans trailer tents and motorhomes are welcome.

Q: I am under 18 and my parents don’t want to come to the festival, can I come with someone else?

A: Everyone under 18 years of age must be accompanied by either a parent, a guardian, or a responsible person over the age of 21. The festival organisers must have the mobile phone number of that person, and they must be staying on the site.

Q: Is there a quiet Area?

A: There is a quiet zone which will be situated at the far side of the camping area. We can’t guarantee noise levels in this area but we ask anyone camping there to avoid any noise past 10pm. Please be aware that the site is about 1/4 mile from two trunk roads and at times there is traffic noise.

Q: Can I bring my dog?

A: Well behaved dogs are welcome at your tent and in outdoor areas. They are not allowed in any building or marquee. They must be kept on a lead inside the festival and camping areas. On a lead means with a person on the other end, or tied to a fixed object, not with a loose lead trailing from the neck! Any mess must be cleared up immediately, bagged and put in the rubbish skip. Any dog owner failing to observe any of these points may be asked to leave or arrange for their dog to be removed from the Festival.